Contact Center Customer Care Customer Service Strategies Trends 
Comm100
JUNE 5, 2018
It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. AI has some viable uses in the contact center sphere that managers can employ to improve their CX and the efficiency of call centers.
Advantage Communications
NOVEMBER 16, 2021
Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy , it’s generally the right one.
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ShepHyken
OCTOBER 27, 2017
Over the years, brands have experimented with a variety of methods to most effectively serve their customers. From contact centers to email marketing campaigns, we’ve seen it all. But when it comes to reaching your customers at exact moments on the precise channel, email and voice have failed to meet customer expectations.
Vonage
AUGUST 15, 2016
Altimeter Group’s Brian Solis cited a survey in which 88 percent of all businesses believe they deliver great customer service, yet only 8 percent of their customers agree. Putting yourself in your customer’s shoes requires focusing on more than individual transactions. What do customers want?
Think Customers
JULY 2, 2019
Customer Contact Week—a conference focused on customer experience and customer care technology and trends—recently celebrated its 20th anniversary in Las Vegas. So, how has the customer experience evolved in the past two decades?
Vonage
MARCH 26, 2018
In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.
Think Customers
MAY 12, 2015
Improving customer service isn't simply about throwing money at the problem or adding agents.
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