Talkdesk

MARCH 4, 2021

One efficient way to take action is to repurpose on-site resources, such as bankers, by leveraging contact center functionality and mobilizing them around a client. 4 steps to boost customer experience: 1. Provide a smartphone and mobile-ready contact center software. What does it take?

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

JULY 31, 2023

Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria. This system ensures that no call goes unanswered and customers are directed to the most suitable agent available. In essence, it’s the digital waiting room of the telecommunication world.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

MAY 17, 2022

Customer service is essential to a company's and brand's success. Naturally, serving consumers through a contact center is the greatest way to retain an amazing level of service. In this article, we dissect Customer Service 7 pain points in call centers, and how to tackle them.

Call Center 52

Call Center Customer Service Contact Center Consumers 52

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. What is a Dropped Call?

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. What is the Average Handling Time (AHT) for Contact Centers? Above all, do not omit anything.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. Risk and reward are common deciding factors in contact centers.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

APRIL 27, 2021

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. What is CTI – Computer Telephony Integration – in Call Centers?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

MARCH 22, 2021

More than just a system for controlling inbound and outbound calls, telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. But what are the most important functions to look for in a CRM for Customer Service?

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MAY 2, 2022

Call routing lets you make sure that every customer gets their questions answered quickly and efficiently, while also making it more likely that they’ll return to your company in the future. Call routing is an effective approach for improving customer service efficiency.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. What are the types of call center technologies?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

APRIL 25, 2023

Implementing these tactics will save money and enhance customer satisfaction and overall business performance. A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. – Steve Bederman, President of NobelBiz 1.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

APRIL 11, 2022

’Are your clients willing to refer your products, service, or business?’’ This is one of the most important goals for contact centers. A Key Performance Indicator (KPI) measures the amount of positive impact generated by your customer interactions. How to measure Your Contact Center’s NPS?

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

MAY 22, 2023

By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology. Embrace the future, elevate your customer experience, and witness the transformative impact it has on your bottom line. These might include reducing costs, improving customer service, or facilitating remote work.

System 52

System Contact Center Call Center Communication 52

NobelBiz

FEBRUARY 23, 2023

This is why certain telecommunications firms have created UCaaS solutions. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

This is why certain telecommunications firms have created UCaaS solutions. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52