NobelBiz

JUNE 29, 2021

All of your contacts with consumers are now a component of your value offering. In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. Feedback gathering may be automated using an e-reputation solution in conjunction with your CRM tool.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

ijgolding

MARCH 22, 2017

This has forced the businesses to provide differentiation at various touch points of customer journey, especially customer support. Such is the importance of the good customer experience and support. In the era of voice support, touch points between the customer and business became limited and the area of influence was very little.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

NobelBiz

OCTOBER 9, 2023

Whether you’re a seasoned professional or just entering the field, our goal is to equip you with the knowledge and tools needed to navigate the call center landscape successfully. Training Costs: New or updated software often requires training sessions for the staff. Free Premium 24/7/365 Support out-of-the-box.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

In this article, we answer the question of how to build an excellent customer support team. Key Points: Lousy customer service can be quite costly Your business needs to choose the suitable agents and the right technologies CCaaS tools are a vital component to excellent customer service Why is Customer support service so vital for businesses?

Contact Center 52

Contact Center How To Call Center e-support 52

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? How often do agents need to call or e-mail the solution to complete a task?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

ViiBE Blog

APRIL 15, 2021

Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call. Most co-browsing software does not require any installation. Unlike traditional screen-sharing software, co-browsing limits the sharing to a single browser window.

e-support 52

e-support Video Contact Center Software Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Customers want to utilize chatbots to explore self-service options without assistance from a customer support representative, accelerating customer service. In addition, a well-designed chatbot may be pretty successful in collecting information before contact is made. For example, when switching from webchat to phone support.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Customers want to utilize chatbots to explore self-service options without assistance from a customer support representative, accelerating customer service. In addition, a well-designed chatbot may be pretty successful in collecting information before contact is made. For example, when switching from webchat to phone support.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

ShepHyken

APRIL 7, 2023

The four main categories of customer pain points are productivity, finance, process, and support. Productivity Pain Points The customer’s expectation of a more simplified experience when contacting firms is one of the process’s pain points. Your support staff is expected to respond as soon as a consumer raises a question.

How To 48

How To e-support Self Service Advertising 48

NobelBiz

FEBRUARY 21, 2023

What are the most effective call center technologies for increasing customer engagement? Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

MAY 24, 2021

An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. So one very important difference between on-premise vs. cloud contact center is in the technical capability, accessibility, and management tools that are used to support the solution.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

AUGUST 11, 2022

Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). When it comes to cloud contact center systems, there are a lot of options out there. But NobelBiz Omni+ is different.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52