NetBase

FEBRUARY 26, 2020

Next generation consumer and market intelligence makes short work of this dilemma, offering a combo approach that’s reveals the diamond in the rough. Consumer reviews. Voice of customer. And then we can expand it with consumer intel. And we’re going to show you how! So Many Sources & Capabilities.

Consumers 67

Consumers Brands Social Media Marketing 67

Second to None

APRIL 5, 2018

For those retail brands that do prioritize improving the experience provided by their brick-and-mortar location, measuring what consumers desire can unlock the formula that gets more people to walk through your doors. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Second to None

APRIL 17, 2018

Online ordering and eCommerce stores have allowed brands to utilize convenience as a tool to separate themselves from the competition. Consumers are now used to being able to accomplish virtually anything without leaving the comfort of their home, and this concept is now moving beyond products and has penetrated service-based organizations.

Measurement 59

Measurement Customer Service Leadership Ecommerce 59

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Stage Two – Here, customers have indicated more than just a casual interest in your brand. They may have opted for a free trial, downloaded content, or consumed other high-level content.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Second to None

APRIL 3, 2018

Transitioning your emerging brand into an organization with staying power in an industry with such high turnover rates requires consistently measuring the customer perception of the overall experience you provide, as a tool to understand and act on these evolving preferences. 1] [link]. [2] 2] [link]. [3]

Brands 63

Brands Consumers Rewards Programs Loyalty 63

Second to None

MAY 1, 2018

There is a massive opportunity for brands operating within digital channels to optimize the way they communicate with and provide service to consumers online. 1] However, to truly make an impact on how customers perceive your brand’s eCommerce ability requires a significant investment of time, training and resources.

Customer Service 63

Customer Service Ecommerce Chatbots Fashion 63