Michelli Experience

JUNE 13, 2017

That website aptly named willrobotstakemyjob.com – gives a 96% probability that original content creators like me will withstand the onslaught of AI and robots. Customer Experience Speaker, Consultant, Author VS. CASHIERS. Get Obsessed with Value. I was afraid I’d find I’d already been replaced. Master the Machines.

Consulting 113

Consulting Self Service Customer Experience Customers 113

NobelBiz

NOVEMBER 16, 2021

Emotions are inextricably tied to cognition and decision-making. Emotions do, in fact, influence our actions. This is why emotional intelligence is such an important managerial talent to cultivate and foster within a company. This ability enables you to comprehend emotions and how to use them in order to nurture good customer relationships.

Contact Center 52

Contact Center Leadership Self Service Contact Center Software 52

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024? How will customer success jobs, and the skills they require, evolve in 2024?

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Magellan Solutions

MAY 20, 2024

It focuses on long-term client relationships and the creation of high customer satisfaction. Years of relevant experience in potent leadership have guided Magellan Solutions to provide quality at a level second to none—the number one choice for businesses wanting to level up their games in customer care and operational efficiency.

Call Center 52

Call Center Call Center Solutions Innovation e-support 52

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. His seminal thought-leadership continues to inform and inspire generations of customer success professionals around the globe. Lincoln Murphy. Rick Adams.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague.

System 338

System Effort Score NPS Net Promoter Score 338

BirdEye

APRIL 6, 2023

According to the US Census, an average of 5.4 million business ventures are started in the U.S. Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else.

Insurance 98

Insurance Social Media Transportation Consulting 98