InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. EMOTIONAL CONNECTION To earn employee loyalty, don’t get inside their heads. LOYALTY Customer loyalty to your company starts with company loyalty to your people.
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Experience Investigators by 360Connext
OCTOBER 17, 2023
THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success. Let’s get some leadership attention for what we really need. But it can’t be a priority without funding, resources, and defined outcomes.
BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.
Speaker: Vicki Brackett, Author and COO of Sinousia
To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. Simple ways to increase the leadership mindset in your employees. The most important asset of any call center are the employees. This can be hard to do.
Experience Investigators by 360Connext
OCTOBER 17, 2018
Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. It means creating a real relationship that improves their loyalty and increases their positive feelings. And I agree.
Blake Morgan
DECEMBER 5, 2023
Under Wethman’s leadership, Best Egg is not just a fintech company; it’s a beacon of customer empowerment. The post Customer Loyalty in Fintech: Trish Wethman’s Transformational Approach appeared first on Blake Morgan. For regular updates on customer experience, sign up for her weekly newsletter here.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. Build “walk-through-fire” customer AND employee loyalty. While it's essential to creating the perfect customer journey, it's only one aspect. Inspire personal accountability in the workplace.
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