Connections Survey Transportation Wait Times 
Magellan Solutions
AUGUST 19, 2020
According to a survey by Harris interactive , 75% of customers feel that it takes too long for them to get in touch with a customer service representative. Live chat support cuts the wait time for customer service, while still establishing an effective connection with customers.
ReviewTrackers
FEBRUARY 4, 2019
Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Capture feedback through patient satisfaction surveys. Doing so will improve and strengthen the connections you have with existing and potential patients.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
DECEMBER 7, 2022
It was first thought of as a way to improve access to health care and to help doctors connect with patients. 85% of physicians who responded to a 2021 Telehealth survey by the American Medical Association say they presently use it. Reduced waiting times and transportation costs are also advantageous to patients.
Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars.
SurveySensum
JULY 19, 2023
According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.
Qualtrics
JANUARY 2, 2019
Win: Connected Government Act passes. The January 2018 passage of the Connected Government Act was a win for government CX because it requires new or updated public-facing federal websites to be mobile friendly. Even in the private sector, new practices take time to evolve. First, a look at the wins.
Comm100
AUGUST 23, 2018
There are several ways that companies are opting to use third-party messaging systems to connect with their customers. This gives customers another option for connecting with their favorite companies on the go, outside of the company’s native app. One is by providing customer service directly on messaging apps. Who is doing this right?
Expert insights. Personalized for you.
52 
Let's personalize your content