Alliance by IFS
JUNE 2, 2015
In our latest white paper, Forging a Service and Sales Partnership , we take a look at the revenue potential of handing sales responsibilities to the service force, as well as creating better channels of communication so that the service team can more effectively pass leads to the sales organization.
Comm100
OCTOBER 8, 2016
White Papers. If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Make customer service channels easy to reach and use. Use a multi-channel approach. Special Reports.
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Beyond Philosophy
SEPTEMBER 6, 2016
Several years ago, a multi-industry continental Europe study by Professor Adrian Payne (University of New South Wales, and formerly of Cranfield University in the U.K.) Implementation relies on integration of multiple sales and communication channels. They rarely give enough attention to pre-purchase processes or value creation.
Hero Digital
OCTOBER 5, 2019
They consequently tend to offer up more nuanced and multi-dimensional feedback. With online review sites such as G2 and professional networks like Spiceworks for IT professionals, today’s B2B marketers have a plethora of low-cost ways to connect with their customers and engage in social listening. Step 2: Ask the Right Questions.
Uniphore
JANUARY 4, 2022
White Papers. Analyze Analytics and insights from 100% of interactions across all channels. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. U-Self Serve.
Comm100
FEBRUARY 7, 2018
Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with your current channels? With this vendor, will your company be able to meet customers through multiple channels and touchpoints? (In
Beyond Philosophy
SEPTEMBER 13, 2016
Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Seek to leverage and influence, not control. This is true, of course, in both b2b and b2c environments.
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