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Converse 2022

Uniphore

White Papers. Analyze Analytics and insights from 100% of interactions across all channels. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. U-Self Serve.

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What is Voice of the Customer (VoC)?

Confirmit

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. What Channel Should You Use to Collect the Voice of the Customer? Paper (still… in some cases).