Connections Exercises Net Promoter Score Touchpoint 
Experience Investigators by 360Connext
DECEMBER 15, 2023
Connect the employee experience to the customer experience in big ways. Related: Three Employee Experience Touchpoints that Impact Customer Experience Then be honest and authentic about sharing where this might need attention. See how fun it is to connect the CX dots? Ask your employees for examples. Wave a magic wand.
Education Services Group
JANUARY 5, 2022
They may sound the same, but customer journey maps are different from touchpoint maps (also known as service blueprints). If you haven’t yet read our deep dive on what makes each of these tools unique and how Customer Success organizations can leverage both customer journey maps and touchpoint maps for results, I recommend giving it a read.
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Lumoa
FEBRUARY 14, 2024
The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.
Horizon CX
JUNE 10, 2022
For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). Different divisions or teams within an organization connect with and affect each other. Ideally, they work together toward a goal.
Experience Investigators by 360Connext
FEBRUARY 23, 2021
Connect the employee experience to the customer experience in big ways. Related: Three Employee Experience Touchpoints that Impact Customer Experience. But explaining how you measure Net Promoter Score (NPS) and how that can help predict how happy and loyal customers will be is helpful. Wave a magic wand.
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