Thematic

SEPTEMBER 12, 2021

doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. your customers are often telling you how they feel about specific features, customer service quality, user experience, and more. Yet knowing scores isn’t enough. NPS, CSAT, CES.it

Metrics 117

Metrics Analytics Feedback Effort Score 117

SurveySparrow

DECEMBER 18, 2023

HIPAA, short for the Health Insurance Portability and Accountability Act, is a vital piece of legislation enacted in 1996. Being HIPAA compliant means adhering to the rules and regulations set by the Health Insurance Portability and Accountability Act. If you’re here to pick the perfect tool, jump right ahead. What is HIPAA?

Tools 52

Tools Survey Data Healthcare 52

AWS Machine Learning

DECEMBER 1, 2022

The ability to easily ingest imagery from Amazon S3 and use SageMaker geospatial pre-trained ML models that automatically identify clouds and score each Sentinel-2 satellite image removes the need to engage remote sensing, agronomy, and data science teams to ingest, process, and manually label thousands of satellite images with cloudy regions.

Data 74

Data Training Effort Score Analytics 74

Beyond Philosophy

SEPTEMBER 19, 2019

User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . In addition to these five areas, the Institute added another dimension relating to emotional connection ethics earlier this year. Timeliness: Is the response rate reasonable?

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. Leveraging these solutions enables you to aggregate, analyze and act on customer journey data to improve customer experiences and achieve business outcomes.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. But a connected user experience isn’t the only advantage of an omnichannel marketing strategy.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

Grade.us

APRIL 11, 2017

Google’s Home Services is a program designed to connect users with home-service providers (plumbers, gardeners, electricians, etc.). What makes this program more appealing to users is that the home-service providers promoted by Google’s home service ads are more than just paying for their way onto the page. How does it Work?

Insurance 51

Insurance Effort Score Advertising System 51