TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality. The strategy has proved successful for companies like Vodafone.
TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Visual technology in telecom has three core elements: Video.
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Beyond Philosophy
MAY 3, 2018
The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience. However, the merger between T-Mobile and Sprint threatens this type of competitive differentiation.
Alliance by IFS
OCTOBER 30, 2019
The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. Service to Match Expectations.
CSM Magazine
JANUARY 9, 2019
Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Investment challenges to mobility were said to be: Data and file security.
SurveySensum
JUNE 29, 2023
Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. This two-way communication strengthens the relationship with customers and creates a sense of community – leading to increased loyalty, positive word-of-mouth, and competitive advantage.
Customers That Stick
MAY 13, 2015
Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? In the past few years, Hulu, Netflix, and Amazon have already begun chipping away at the programming side.
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