Up Your Service
JANUARY 18, 2017
When you picture a superior service culture, you may not think of a large engineering firm or a manufacturing organization. The cultural focus of these firms has been on operational excellence: reducing costs, improving quality, and accelerating every step along the way. But this tension is not to be avoided.
Lumoa
SEPTEMBER 16, 2022
Digging through the reasons for these changes can be from many factors such as digitalization, the rise of millennials, cancel culture, politics, etc. Streaming services, telecommunication industry, etc.). Scoring nature due to cultural and regional biases. High-tolerance-industry meanwhile is the opposite.
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Magellan Solutions
JANUARY 17, 2024
If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Being more adaptable and technologically advanced enables them to maintain their competitive advantage. Let’s explore how the BPO industry plans to stay ahead of the game this year!
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.
Magellan Solutions
JULY 2, 2021
BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. Telecommunication. In a study by Cornell University , the found out that these are the basic AHT for each industry: AHT Telecommunications = 528 seconds. Telecommunication. Telecommunication.
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.
OpinionLab
MARCH 25, 2019
To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”
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