Remove CEM Remove Competitive Advantage Remove Culture Remove Telecommunications
article thumbnail

What is a good Net Promoter Score?

Lumoa

Digging through the reasons for these changes can be from many factors such as digitalization, the rise of millennials, cancel culture, politics, etc. Streaming services, telecommunication industry, etc.). Scoring nature due to cultural and regional biases. High-tolerance-industry meanwhile is the opposite.

article thumbnail

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. It’s the first trait we look for when hiring and it’s ingrained in our company culture. ResponseTek.

Groups 120