A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
InMoment XI
JANUARY 2, 2023
And with a few clicks, they can compare your company with your competitor’s offering, and learn how others perceive you. When you start your CX efforts, you need to consider how to measure it. What Is Net Promoter Score (NPS)? Customers who are promoters score 9 or 10. Passives score 7 or 8.
Let's personalize your content