NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. The NetBase Roadmap – Skating to Where the Puck Is. And secrets revealed on Day 1….

Brands 60

Brands Social Media Analytics Conference 60

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

Gainsight

DECEMBER 13, 2018

And rather than see that as a bad thing (what we used to call “Shadow IT”), I’m embracing it and experimenting with different models for governance and collaboration. Long-term project roadmap. Obviously when it comes to business, ROI is everything. Here are three axioms of this “facilitator” model I put in place: 1.

Guidelines 49

Guidelines System Roadmap Groups 49

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

SmartKarrot

AUGUST 4, 2021

Set and follow the goals of the team to successfully and consistently deliver ROI and value for the customers. Own and drive ARR growth of existing SKUs, governance of all account initiatives. Increase the ROI customers get from Veeva CRM. Represent the voice of Foodbomb’s customers and influence product development roadmap.

Customer Success 10

Customer Success CRM ROI Roadmap 10

SmartKarrot

JANUARY 5, 2021

Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Distributing relevant content and communicating with customers and users at scale. Develop a communication plan to keep customers informed with everything that is happening at OpenPlay (e.g.,

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

MAY 19, 2021

Work cross-functionally to assure customers are meeting pre-defined success goals for ROI. Align with Sales, Marketing, and Product around driving product roadmap. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency.

Customer Success 10

Customer Success Roadmap Consulting Groups 10

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

ECXO

DECEMBER 20, 2023

We all work in regulatory environments which govern the way we use data and protect customer privacy. Get executive buy-in, build a cross-functional team and bring data to the C-Suite and leadership teams Get senior buy-in and align stakeholders around the new CDP / personalisation roadmap. This makes it easier to prove ROI.

Customer Experience 156

Customer Experience Effort Score B2B ROI 156

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. Lead CX Analytics and Insights Manager at CenturyLink.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Build a Roadmap for Future Improvements. However, this is not a one-size-fits-all solution. Develop Journey-Based Insights. A large, top 5 U.S.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Pointillist

MAY 23, 2018

Your Needs: Understand and communicate your customers’ actual journeys. Ideate and communicate journeys for new products or processes. Journey mapping is a way to visualize and communicate your customer’s experience across touchpoints and over time, as they seek to achieve a specific goal. Journey Discovery.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Comm100

FEBRUARY 6, 2018

Studies show that consumers prefer and are more satisfied with live chat over other communication methods, and Comm100 makes it easy for businesses to deliver on these preferences. This full-featured software covers every aspect of corporate communication needs, helping businesses reach, target, and engage with their audience.

Software 106

Software Customer Engagement Engagement Omni-Channel 106