Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:

Technology 120

Technology Customer Service Gamification Wireless 120

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. How a Tweet Got My Internet Back Up-Cox Communications Saves the Day . The “Easy” Customer Experience.

Training 40

Training Video Customer Service Customer Service Training 40

Myra Golden

MARCH 29, 2017

I’m doing a webinar on April 5th at 1pm ET called “How to Talk to Customers.” You might be tempted to skip this training. Have you ever been somewhere and gotten amazing, friendly service and thought, “I want my team to be more like this!”? How to express empathy to customers. I’ll Help Them. But do you?

How To 40

How To Exercises Customers Training 40

Myra Golden

SEPTEMBER 2, 2015

Becoming a Customer Service Rockstar – How to standout and move ahead . Based on Myra’s critically acclaimed “Beyond WOW” workshop, this webinar delivers 20 concrete ways for your employees to make emotional connections with your customers. Your webinar includes: Full webinar digital recording.

Customer Service 40

Customer Service How To Training Tips 40

Comm100

OCTOBER 8, 2016

Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Three Unique Professional Development Events for Customer Service Professionals. How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. Creating calm with difficult customers is not a matter of using aggressive tactics.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

JUNE 2, 2016

Three Unique Professional Development Events for Customer Service Professionals. How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. Creating calm with difficult customers is not a matter of using aggressive tactics.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

AUGUST 4, 2016

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about letting the customer vent until they cool off or you being a doormat. Introducing… How to Handle Difficult Customers Using Verbal Aikido. Find out how to strategically create calm with aggressive customers.

Training 58

Training Insurance Contact Center How To 58

Myra Golden

SEPTEMBER 13, 2016

A corporate trainer in one of my client organizations is gung-ho on the Zappos culture and she is convinced that what her contact center needs is agents trained to make small talk with customers and empowerment so agents can consistently deliver wow experiences – “Just like Zappos does,” she says.

Culture 56

Culture Hotels Training Contact Center 56

Stella Connect

JANUARY 31, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. Jack Lorentzen, Senior Associate, Customer Experience.

Training 40

Training Management Call Center Connections 40

Myra Golden

AUGUST 4, 2016

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about letting the customer vent until they cool off or you being a doormat. Introducing… How to Handle Difficult Customers Using Verbal Aikido. This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET.

Training 40

Training Insurance Contact Center How To 40

Myra Golden

SEPTEMBER 13, 2016

A corporate trainer in one of my client organizations is gung-ho on the Zappos culture and she is convinced that what her contact center needs is agents trained to make small talk with customers and empowerment so agents can consistently deliver wow experiences – “Just like Zappos does,” she says.

Culture 40

Culture Hotels Training Contact Center 40

CSM Magazine

OCTOBER 24, 2018

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

Customer Service Training 73

Customer Service Training Training Customer Service Infographics 73