Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. He created two separate groups to analyze the different aspects of the customer experience. I thought this was a great way to tackle CX for a complex system like public transportation.
Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars.
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CX Journey
NOVEMBER 6, 2014
We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. On the surface, a guide seems like an expensive luxury we can do without. Terrain Knowledge Q.
Kayako
DECEMBER 3, 2015
Tesla’s mission is “to accelerate the advent of sustainable transport.” At Kayako, our mission is to “help businesses get better at customer service.”. For example: Ben wants to hire a new customer support advocate for his team. Think about how you can help them progress, but don’t be too direct in your approach.
Wootric CX Blog
FEBRUARY 14, 2019
The “Make Mom Proud” Standard for How to Treat Your Customers , a coach for Chief Customer Officers, host of the podcast The Human Duct Tape Show , and frequently writes articles on her site, Customer Bliss. And we probably haven’t even got everything covered. Jeannie Walters. Melinda Gonzalez.
CSM Practice
SEPTEMBER 25, 2020
Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. Interview Date: July 18, 2020. 5 years a few things will happen at a macro level.
Qualtrics
JANUARY 2, 2019
The Government Accountability Office ( GAO ), an agency that works to improve the performance and accountability of the federal government continue to evaluate and report on federal agency customer experience practices. Struggle: Chief customer officers are still mostly missing.
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