TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” He also sits on the board of Directors for CSPN.
Customer Bliss
DECEMBER 1, 2017
After wildfires ravished many Northern California neighborhoods this past October, Pacific Gas and Electric Company (PG&E) took action to support its customers affected by the devastation. I was delighted to see how PG&E showcased its character and values through positive actions that support its community.
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Customer Bliss
FEBRUARY 23, 2016
There has been much talk in recent years about a C-Suite role for head of customer experience, or CCO — Chief Customer Officer. Even B2B brands, which traditionally focuses on sales rather than organic customer growth, are starting to adopt this head of customer experience role in droves.
Gainsight
JULY 9, 2020
But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. However, it was his insights into leadership and teams that struck an interior chord and resonated with something I had read before. Leadership and the Team You Create. There is also an EQ for a leadership role.
Customer Bliss
JULY 5, 2016
Welcome to Episode 12 of The Chief Customer Officer Human Duct Tape Show. In this edition, my guest is Natalie Schneider, the Vice President of Customer Experience at Anthem, Inc. The starting point for customer experience in healthcare: Anthem is an enormous company. .’ Episode Overview.
ChurnZero
NOVEMBER 27, 2019
As a part of change management , e xecutive, CSM and client buy – in is essential. T hey can serve to increase the accountability of both your customer s and your team. . . Customer Success Skepticism Exists in Many Organizations (But Can B e Co mbated) . A re you assessing health?
Customer Bliss
MARCH 17, 2016
The Columbus Metropolitan Library not only has the customer at the core of their business, their organization chart also ensures that focus. Chief Customer Officer Alison Circle described this structure as the way to align everyone’s decision making lens around supporting the customer.
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