Chief Customer Officer Customer relationships Leadership Video 
Zeisler Consulting
NOVEMBER 5, 2020
The concept of a Chief Customer Officer (CCO or, sometimes, CXO) is still pretty fresh for a lot of organizations. I’ve even posted a video to go over some of the simple questions like, Why should you have a CCO and what are the benefits? If that sounds familiar, it should.
Alida
APRIL 27, 2018
Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). Practice mindful leadership. “Leadership matters.
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Customer Bliss
FEBRUARY 18, 2020
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. For the previous video about this topic, click here to read the transcript and access the video.
TechSee
AUGUST 14, 2023
In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies. His goal is to harness the collective intelligence of customer-centric thought leaders to help businesses create better customer relationships.
SmartKarrot
JULY 6, 2022
Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.
Experience Investigators by 360Connext
MARCH 8, 2018
We both enjoy dissecting the moments that matter to customers and employees to truly understand what fosters a great relationship and yields professional and personal results. It advertises, but does not build a relationship between companies and their customers. You’re in charge of #CX!'”
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
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