Chief Customer Officer Culture Healthcare Leadership 
Customer Bliss
AUGUST 23, 2016
Darryl Speach is a serial customer experience practitioner and change agent. He’s had leadership roles at New York Life, the Disney Institute, and Greystone and Company. Mr. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines.
Customer Bliss
SEPTEMBER 27, 2016
I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show. Even though I’ve been doing this type of work since 1983, I’m consistently learning new aspects of the craft and re-energizing my own customer focus for my clients by talking to these guests. About Jennifer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MARCH 7, 2023
Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation. Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence.
Customer Bliss
NOVEMBER 29, 2018
How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Antoinette focused on creating a culture shift to that of person-centeredness.
Customer Bliss
JULY 5, 2016
Welcome to Episode 12 of The Chief Customer Officer Human Duct Tape Show. In this edition, my guest is Natalie Schneider, the Vice President of Customer Experience at Anthem, Inc. She describes the transformation she is leading for one of the largest national healthcare providers. Episode Overview.
Customer Bliss
MARCH 22, 2018
In this episode, Claudiu , who has over 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and consulting, shares his strategy for transforming customer experience within an organization. From Chief Information Officer to Chief Customer Officer with Brian Lillie.
Customer Bliss
OCTOBER 25, 2018
You’ll hear an excerpt from Vishal Bhalla , VP and CXO of Parkland Hospital , whose 2-year journey with hospital visits inspired him to serve and become a leader in healthcare. His team was united in a vision and all had a desire to work together, which is one of the first steps in CX transformation — uniting leadership.
Expert insights. Personalized for you.
0 
Let's personalize your content