Chief Customer Officer Culture Engagement Workshop 
ECXO
APRIL 18, 2024
He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
AUGUST 9, 2018
The video feedback was one of the first steps in reshaping how the customer experience was viewed, but to truly have a catalyst for the CX program and drive culture change, Daniel and Elizabeth decided to create a customer room. Customer Room goals: Educational space for employees. Drive culture change.
Customer Bliss
DECEMBER 4, 2018
In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. 2: Work on how much you engage inside the organization. ” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership.
Kerry Bodine
MARCH 8, 2017
For cultural, social, and economic reasons that are beyond the scope of this article, the term “service” is much more broadly used and understood across Europe than it is in the United States. And to that end, 65% of the companies surveyed had already appointed the equivalent of a chief customer officer within their organizations.
Customer Bliss
NOVEMBER 23, 2016
Those are: Customers as assets. Build a customer listening path. One-company leadership, accountability, and culture. You can use this audit in the beginning of your role to engage leaders and your operational silos and to educate them on the five competencies. Align around experience. and my other books and speeches.
ECXO
APRIL 26, 2023
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one).
Expert insights. Personalized for you.
94 
Let's personalize your content