Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. Is this the same as Customer Relationship Management, or CRM?
eglobalis
SEPTEMBER 30, 2017
Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. Workshops der besten CX-Community der Welt. Veranstaltungen, die CX und globale Branchenexperten vernetzen .
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eglobalis
OCTOBER 1, 2017
The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Workshops of the best CX community around the globe. Access to a group of CX experts.
Strativity
JULY 18, 2014
In this on-demand Human Captial Institute webcast, Lior Arussy explores why you need to move from change management to cause management, and why it is imperative that you present a challenge as an opportunity to make a difference. . Customer Experience Management Certification. . Because nobody likes change. .
Strativity
JUNE 10, 2014
Join Strativity President Lior Arussy as he explores why you need to move from change management to cause management, and why it is imperative that you present a purpose that will inspire your employees. Enter to Win a Free Workshop on Customer Experience Management . Because nobody likes change. Click here to register.
Clarabridge
MAY 9, 2018
These two took attendees through best practices for establishing a successful CEM program. According to the Temkin Group, 63% of companies are soliciting feedback from customers, but only 24% are making changes to their business as a result of the insights. Much to attendees surprise, their session began with a pop quiz (!)
Experience Investigators by 360Connext
MARCH 12, 2018
Book A Customer Journey Mapping Workshop Train your leaders to bring the power of holistic journey mapping to their teams. We look for the paths they create, based on the barriers they’ve encountered with the channels, processes and journeys created for them.
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