Waypoint Group

DECEMBER 15, 2015

We love our customers and we love it even more when they are successful using the tools and knowledge we’ve given them! It’s with great pleasure that we share our latest case study, starring Humanity : global workforce management and beautifully simple scheduling software.

B2B 40

B2B Feedback Case Study ROI 40

Totango

OCTOBER 20, 2020

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. This information can, in turn, influence product updates, customized offerings, and internal workflows. The Importance of Measuring Customer Experience. Get started for free today. .

Measurement 85

Measurement Effort Score Customer Experience Data 85

Totango

OCTOBER 13, 2020

Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers. Customers who become advocates stimulate enterprise growth and drive value. CS teams should focus on both types of customers equally, as both are important in your quest for customer advocacy.

Strategy 62

Strategy Effort Score B2B Customer Success 62

SmartKarrot

APRIL 18, 2022

While there are a number of survey tools out there in the market, if you are a Customer Success Manager trying to understand your customer needs , what will help immensely is to be able to conduct a survey, review the findings in the context of your customer success activities and to subsequently action it accordingly.

Customer Success 10

Customer Success Survey Software Voice of Customer 10

Waypoint Group

DECEMBER 3, 2015

But, because a B2B customer is comprised of a group of people, the rules have to change to accommodate more players. Market research style surveys will no longer suffice to provide the info needed to understand customer success. Because of all the reasons stated above, there really can’t be anonymous feedback requests.

B2B 40

B2B B2C ROI Analysis 40

Waypoint Group

DECEMBER 3, 2015

It might say how 1 person, or the sum of all respondents feel about their success, but that won’t move the needle. Change your CX approach to really make and impact on revenue and customer success. Because of all the reasons stated above, there really can’t be anonymous feedback requests. Closing the loop is a must.

B2B 40

B2B Customer Experience B2C Analysis 40

CustomerSuccessBox

NOVEMBER 16, 2021

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. How to anticipate most of the customer needs? Do your homework about customers.

Customer Success 52

Customer Success Management Case Study Rewards Programs 52

Wootric CX Blog

MAY 12, 2020

Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. Reach end users.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

Totango

DECEMBER 10, 2019

That’s why B2B business models should make customer retention a high priority. . When you have many customers and departments, it can be hard to organize workflows. It’s also hard to ensure there’s a Customer Success Manager (CSM) assigned to every account and that key events in the customer journey receive the proper response.

Customer Retention 64

Customer Retention B2B How To Trends 64