Experience Investigators by 360Connext

OCTOBER 1, 2019

Customer experience professionals, enthusiasts and change agents around the world are celebrating today. CX Day is all about celebrating our success, learning from our amazing community, and looking to the future of customer experience. Happy CX Day 2019! Keep Up the Learning at B2B Next. One day not enough?

Case Study 137

Case Study Customer Centricity Culture B2B 137

Lumoa

MARCH 21, 2023

My book, the Power of Customer Experience is intended to prove the value and commercial impact of great customer experience and is packed full of case studies of brands who do this well. If you are a human and interact with other humans, for business reasons, physically or digitally, this book is for you.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Blake Morgan

AUGUST 4, 2023

Building strong relationships to keep customers around and provide relevant products and experiences as their priorities and needs evolve all comes down to customer experience. Everyone, including employees who don’t interact with customers, has a role in creating a cohesive and compelling customer experience.

Customer Experience 52

Customer Experience Competitive Advantage Customer Centricity Case Study 52

Thematic

JULY 24, 2023

It captures people’s thoughts, feelings, and interactions with their environment. It can provide insights into why people do what they do, how they feel about certain topics, and how they interact with their environment. Case studies analyze a single person or group in detail.

Data 62

Data Analysis Survey Measurement 62

ShepHyken

MAY 8, 2018

Because customers first interact and communicate with a company’s employees, businesses must first have happy employees. which includes 32 case studies, is split into five parts: Be the Person I Raised You to Be. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer.

Chief Customer Officer 78

Chief Customer Officer Case Study Customer Experience Professionals Customer Centricity 78

CustomerSuccessBox

OCTOBER 4, 2021

Upon course completion, you will have a deeper knowledge to help you grow in the customer success industry. Major learning objectives: Big data vs. big insights Customer relationship building Converting customers into loyal customers Case studies. Link: [link]. Link: [link].

Customer Success 52

Customer Success Customer Centricity Course Customer Experience Professionals 52