First Direct Bank Decided to Always Be Available: A Case Study
Customer Bliss
JANUARY 20, 2022
The reason First Direct went in this direction is that is what their best customers told them, “Kibosh the interactive voice response and get me to a real person.” Learn more in this case study. #CX First Direct’s is equally as swift, personal and helpful in mobile, social and Internet interactions. And so they did.
Let's personalize your content