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First Direct Bank Decided to Always Be Available: A Case Study

Customer Bliss

The reason First Direct went in this direction is that is what their best customers told them, “Kibosh the interactive voice response and get me to a real person.” Learn more in this case study. #CX First Direct’s is equally as swift, personal and helpful in mobile, social and Internet interactions. And so they did.

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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

How does your company understand who belongs in your culture and interacting with customers? The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. And they take great pains to make sure you feel you’re getting cared for as you’re ordering your burger and fries!

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CASE STUDY: VSCO Delivers Picture-Perfect CX With Help From ModSquad

ModSquad

For VSCO, ensuring great experiences means delivering top notch support for their product, moderating all images and videos, and interacting with their community on social media and Discord. You can read about it in our VSCO case study. It’s surrounded by a vibrant and engaged community of 25 million creators. It’s pretty cool.

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Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. These companies focus on filling up their companies with people who care.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.

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A micro-case study in CX: CoSchedule

Customer Bliss

Sometimes, though, a micro-case study in customer experience drops right into my lap. This can happen at airports (actually often happens at airports based on how the brands are interacting with harried travelers) or other random places. This past week I had a digital one come up: CoSchedule.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

They found that there were many moments where the organization interacted with the customer throughout the journey. – A case study appeared first on CX Consulting. Discovering this definition required talking to the team. Patterson and her team spoke with the customer service teams, customers, and sales teams.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)