SurveySparrow

APRIL 26, 2020

You can expect them to rant about your service or product on social media. Among the many customer service tools that are used to find out customer satisfaction, NPS is one of the easiest ones out there for both the business and the respondent. It tells you who are the customers who will purchase more from you.

Case Study 52

Case Study NPS Study Survey 52

BirdEye

NOVEMBER 29, 2023

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. How to market a furniture store?

Trends 57

Trends Tips Tools Marketing 57

BirdEye

AUGUST 24, 2023

Traditional marketing, such as content creation and social media, has become non-negotiable. By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. It’s harder for a business to stand out these days.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Social media posts. Implement loyalty and referral programs. Showcase client case studies.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

BirdEye

OCTOBER 27, 2023

Looking for a quick answer to what those 10 customer acquisition strategies are? Get active on social media marketing 5. Aim for more customer reviews 7. 10 proven customer acquisition strategies What is customer acquisition cost? What are the elements of customer acquisition? Enhance local SEO 2.

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. According to experts, about 50% of your customers churn naturally every five years.

Strategy 208

Strategy Chatbots Self Service Customer Retention 208

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

ProProfs Chat

JULY 30, 2021

In the next section, let’s delve into some brand perception examples by making use of case studies of well renowned brands. Related Read: Top 10 Strategies for Building Brand Loyalty. Brand Perception Case Studies. This is because stories are relatable and target the emotions of your customers.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Thematic

MARCH 27, 2024

Voice of the Customer (VoC) data is your most powerful tool for uncovering the reasons behind customer churn. You gain insights beyond churn numbers by systematically collecting and analyzing customer feedback from various sources (surveys, reviews, social media, website interactions, and support tickets).

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

ProProfs Chat

DECEMBER 21, 2020

A lot of business owners want to reduce customer churn and retain as many as possible. Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Social media platforms. Reward them!

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98