Joe Rawlinson

AUGUST 9, 2017

In an economy where customer experience is key to staying ahead of the competition, these numbers mean most companies need to improve their customer service to avoid losing sales to rivals. Engage Customers With More Personalized Service. Add Value by Utilizing Technological Innovations.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Daniel Group

MARCH 26, 2020

This edition focuses on ways to improve B2B Customer Experience in Sales. It is often said that the sales person gets the first sale but service and support get the future sales. So, to make that first sale or the fiftieth, the sales experience has to be the best it can be. Virtual Call Center.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. But how exactly?

Call Center 52

Call Center Tips Virtual Call Center Management 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Video calling.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g.,

Management 52

Management Contact Center Call Center Contact Center Software 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. How CRM integrations strengthen your call center. What does CRM integration usually look like, and how can it be implemented in call centers ? ViiBE Blog. What is CRM integration and why is it useful? Natalia Barszcz. August 2, 2021.

CRM 52

CRM Call Center e-support Social Media 52

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. Decathlon increased their Net Promoter Score (NPS) by 25% by using ViiBE for after-sales service. How to enhance customer self-service. ViiBE is more than just video conferencing software. Conclusion.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. Non-English-speaking customers constitute about 54.1%

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52