InMoment XI

DECEMBER 30, 2021

Graham Tutton (InMoment) and Maxie Schmidt-Subramanian (Forrester) discussed topics such as how to build an ROI model for your CX program and what you should focus on if you think your CX program isn’t perfect yet. How are the metrics of operations, be it call-center, first-contact resolution, field services, or retail, etc.

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

Think Customers

AUGUST 18, 2021

By focusing on omnichannel routing, interactive voice response (IVR), and CRM integration you can direct customers volume to the best communication channel for them. Intelligent routing of calls can also improve customer experiences, average handle time, and call center agent performance.

Retail 52

Retail Strategy Self Service Average Handle Time 52

NobelBiz

SEPTEMBER 21, 2021

Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. What are the key levers available today for a more customized customer connection?

Contact Center 52

Contact Center Customer Experience CRM e-support 52

Ecrion

JUNE 18, 2018

More customers want access to their insurance providers around the clock, and they want to control the conversation. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Perhaps your company is one of them.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

More customers want access to their insurance providers around the clock, and they want to control the conversation. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Perhaps your company is one of them.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. Hybrid Center or Blended Call Flows.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

CSM Magazine

OCTOBER 13, 2022

Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. The majority of businesses and call center who have implemented this strategy have exceeded their yearly business goals. NobelBiz’s goal is to ensure that call centers are always one step ahead.

Customer Experience 52

Customer Experience Strategy Call Center CRM 52

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

John Paul

JULY 26, 2018

Brands and companies who pay for customer loyalty strategies such as concierge on behalf of their customer or employees, will see services like this emerge as a scalable option for larger groups of people, and those who have invested behind the high-touch service will see increased ROI.

Technology 45

Technology Hospitality Hotels Loyalty 45

Magellan Solutions

FEBRUARY 24, 2022

A tried and true way to keep your firm’s cash flow steady is to keep a steady ROI. Turning visitors to your website into paying customers is very important to the success of your business. Ideally, the software should be able to work with your customer relationship management (CRM) system. Magellan Solutions.

Social Media 40

Social Media B2B B2C Sales 40

Retently

AUGUST 26, 2019

Besides that, research shows that highly-engaged customers will make purchases 90% more frequently, and they will also spend 60% more money per transaction. What Is the Customer Feedback Loop? In short, it’s a customer relationship management strategy that involves the collection and implementation of customer feedback.

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94

SurveySensum

JULY 14, 2020

Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Chip Bell is a world-renowned Keynote Speaker and Consultant on innovative service, customer partnership, customer loyalty, service leadership, and customer relationship management.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

Comm100

FEBRUARY 6, 2018

A leader in help desk services, Zendesk now has over 2,000 employees and serves 114,000 customers in 150 countries and territories. Zendesk offers a range of products to help companies improve their customer relationships. Knowledge base software and call center software also come at additional fees.

Software 105

Software Customer Engagement Engagement Omni-Channel 105