Call Center Call Recording Contact Center Wait Times 
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.
NobelBiz
APRIL 20, 2020
Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results. Why should Contact Centers have a call recording system?
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NobelBiz
FEBRUARY 14, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. To adequately monitor and evaluate, you need to: First, regularly monitor and progress toward reducing dead air time.
NobelBiz
MARCH 21, 2023
In the contact center world, efficiency is paramount, hence the importance of progressive dialer software. Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity.
NobelBiz
APRIL 18, 2022
On the surface, increasing the efficiency of your call center appears to be a simple and straightforward process. Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. What is call center efficiency?
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
NobelBiz
FEBRUARY 2, 2021
Faced with the pandemic, many contact centers have been forced to close their offices, raising fears of a slowdown or even closure. Technology is a Key Component to Successful Training for Call Center Agents 1. The other agents in the call center will also try to get the same treatment.
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