Call Center Call Center Solutions Contact Center Policies 
Stella Connect
JULY 11, 2017
In our previous post , we outlined practical solutions for managing call center traffic. These two call center solutions will help your team and your customer relationships flourish. Your agents must be prepared to answer those increasingly complex questions coming into the call center.
NobelBiz
FEBRUARY 17, 2023
One thing that can’t be disputed by call center agents and managers is the detrimental impact that angry clients have on working conditions. As a result, some agents are looking for strategies to minimize their contact with unhappy clients. We refer to this as the “call avoidance” phenomena.
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Magellan Solutions
APRIL 14, 2021
Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Call centers manage all buyer interactions and expectations.
CX Accelerator
JULY 1, 2020
This crisis has certainly shown a spotlight on the need for a comprehensive WFH policy, and one will likely be built into future business continuity plans. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner.
CX Accelerator
JULY 1, 2020
This crisis has certainly shown a spotlight on the need for a comprehensive WFH policy, and one will likely be built into future business continuity plans. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner.
VDS
JULY 20, 2020
This crisis has certainly shown a spotlight on the need for a comprehensive WFH policy, and one will likely be built into future business continuity plans. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner.
TechSee
JANUARY 2, 2018
These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved.
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