Call Center Solutions Contact Center Customer Service Telecommunications 
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
TechSee
FEBRUARY 26, 2019
To stay ahead of the game and see off rising competition from new market entrants, leading telecommunications providers know that customer experience is the new battleground. It’s the key to enhancing customer experience in telecoms, right across the board.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inbenta
MAY 16, 2022
In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time.
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.
TechSee
JANUARY 2, 2018
Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.
TechSee
NOVEMBER 6, 2018
Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.
Expert insights. Personalized for you.
52 
Let's personalize your content