NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
TechSee
FEBRUARY 26, 2019
To stay ahead of the game and see off rising competition from new market entrants, leading telecommunications providers know that customer experience is the new battleground. They can identify hardware, diagnose issues, suggest solutions and verify outcomes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inbenta
MAY 16, 2022
In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time.
TechSee
JANUARY 2, 2018
Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.
Magellan Solutions
JULY 2, 2021
Telecommunication. Hit Rate Solutions. In a study by Cornell University , the found out that these are the basic AHT for each industry: AHT Telecommunications = 528 seconds. That is why it is ideal to get a call center provider that is cheap yet capable of receiving a huge volume of calls. Telecommunication.
TechSee
NOVEMBER 6, 2018
Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.
TechSee
DECEMBER 4, 2018
Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. billion.
Expert insights. Personalized for you.
52 
Let's personalize your content