Myra Golden
JULY 1, 2019
A lot of people are curious about self-service options in public libraries and in retail, but many customers will avoid trying self-service if it seems complicated. Here are 6 keys to guiding you through exactly how to teach first-time users to master self-service in your library branch or retail store.
Myra Golden
JULY 11, 2019
Self-service check-in is something I do, all of the time. I like using self-service, and most of the time, I know what I’m doing. In this article, I’m going to show you how to spot when it’s time for you to step up, and help a customer use self-service, much like the airport employee did for me.
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BlueOcean
MARCH 13, 2023
Value comes from focusing energy and resources on complex customer care scenarios that require human insight and human decision-making. This is the underlying philosophy of our digital customer experience support solutions , driven by AI, machine learning, chatbots, and intelligent self-service.
Storyminers
JULY 29, 2016
And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . Stop trying to “satisfy” customers.
Michelli Experience
MAY 23, 2017
Global demand among consumers for instant and effortless service at their fingertips has fueled self-service opportunities across digital platforms. Will there still be a place for human service delivery ? Ubiquity of mobile technology. Unprecedented breakthroughs in AI, Machine Learning, and Visual Technologies.
Solvvy
APRIL 11, 2022
People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers?
Storyminers
JULY 11, 2016
Now, customers are front and center in almost every business ecosystem. With advances in technology, digital and mobile, customers demand more attention—and more value—from the brands they choose. This quick about-face is forcing business decision makers to include customer outcomes in their thinking.
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