Brands Customer Confidence Customer Experience Design Self Service 
Solvvy
APRIL 11, 2022
People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers?
BlueOcean
JANUARY 6, 2020
But there’s a lot to unpack when it comes to creating and sustaining an effective, elegant omnichannel design that truly improves the customer’s holistic experience with your brand. Furthermore, customer retention rates are significantly higher for companies with a strong omnichannel approach.
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