Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Kustomer

AUGUST 3, 2021

Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands. By unifying and centralizing omnichannel CX operations, the interviewed organizations reduced their net cost of CRM tools by more than 40%, and increased agent efficiency and effectiveness by up to 30%.

Study 98

Study ROI Net Promoter Score CRM 98

Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.

Self Service 98

Self Service Social Media How To Chatbots 98

Kustomer

JUNE 7, 2023

Think about the last really good or really bad experience you had when interacting with a brand. The way that a customer interacts with and perceives your brand throughout the entirety of their process with you, from discovery to purchase to loyal customer, is all part of the customer experience.

Trends 84

Trends Self Service Customer Experience e-support 84

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard?

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Culture Social Media 40

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. For example, you can customize the look and feel to match your company’s branding, providing a consistent customer experience across all touchpoints.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Stella Connect

OCTOBER 30, 2017

For retailers looking to shake up the customer experience status quo, Columbus, Ohio is the place to be. The New York Times refers to Columbus as the “Silicon Valley” of retail—a hub of innovation where brands test flashy, far-out concept stores in expansive retail environments. Measure the customer response.

Customer Experience 62

Customer Experience Retail Innovation Fashion 62