Eptica

NOVEMBER 8, 2017

Date: Wednesday, November 8, 2017 How to make your organization truly customer centric. Author: Olivier Njamfa We all know that today it’s vital to put customers at the heart of your business. How do you become more customer centric? The importance of security and GDPR to the digital customer experience.

Customer Centricity 96

Customer Centricity How To Self Service Chief Customer Officer 96

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ECXO

DECEMBER 26, 2023

The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands by Joe Wheeler. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Converted: The Data-Driven Way to Win Customers’ Hearts by Neil Hoyne. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

OCTOBER 27, 2020

Traceability and accountability become more viable when you are aligned with a customer success roadmap. Customer acquisition. Any CS roadmap should have a final aim of converting existing customers into brand advocates. When it comes to measuring the progress of customer success, there are many metrics to look upon.

Roadmap 10

Roadmap Customer Success Customer Journeys Chief Customer Officer 10

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Mila Widyani – Head of Customer Experience at CIMB Niaga.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

GetFeedback

JANUARY 19, 2020

The brand invites the customer to complete a survey after a touchpoint, at the end of a completed experience, or periodically to assess the overall relationships. Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. In CustomerThink’s research, around 90% of CX initiatives use surveys. .

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Michel Falcon Experience

SEPTEMBER 25, 2014

As a customer experience executive coach and keynote speaker, I’ve helped many companies increase their customer centricity. A common theme I find in organizations is the absence of a team who leads the design and management of the customer experience in collaboration with other department leaders.

Customer Experience 120

Customer Experience Chief Customer Officer Competitive Advantage Customer Centricity 120

Lumoa

APRIL 24, 2018

On the positive side, NPS provides a consistent methodology to measure consumer affinity for a brand. It’s also a lagging indicator, meaning it doesn’t help teams proactively flag and address customer experience issues in real-time. Abdalla Elbadawy Customer Experience Manager at HUED , Leading Consulting Firm in The Arabian peninsula.

System 338

System Effort Score NPS Net Promoter Score 338

Pointillist

MAY 19, 2020

As organizations align their teams around the customer, developing journey-based roles are growing in importance. As customer demands and goals are evolving rapidly, customer-centric leaders are prioritizing investments in customer analytics and insights to meet their expectations and succeed in a highly competitive environment.

Customer Journeys 94

Customer Journeys Measurement Report Management 94

Wootric CX Blog

SEPTEMBER 18, 2019

Wootric’s mission is to help every business in the world make customer experience their competitive advantage with relevant and actionable insights from customers, prospects and employees. Wootric empowers the CX champion to evangelize a customer-centric mindset. About Wootric. Media Relations Contact.

Customer Experience 40

Customer Experience Net Promoter Score Competitive Advantage Self Service 40