InMoment XI

NOVEMBER 30, 2023

These tools are essential for understanding how your customers are talking about your brand. Engage with Your Audience: Build strong relationships with your audience through active engagement. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

BirdEye

MARCH 20, 2023

A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. In this article, we’ll show you how to create an effective social media strategy that is goal-oriented, audience-focused, content driven, and measurable.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

DECEMBER 26, 2023

But this can change if your business actively measures brand salience and takes steps to improve it. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Table of contents What is brand salience?

Brands 104

Brands Social Media Competitive Advantage Analysis 104

SurveySparrow

AUGUST 25, 2023

From the point they hear about your brand from their friends or an online advertisement to the point they sit back comfortably in their homes, thinking about your product, service, or brand, your presence needs to be felt. Customer Feedback and Measurement Now comes the important question. How do we read our customers’ minds?

Tips 52

Tips Customer Experience Social Media Self Service 52

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals. Make customer service training engaging and fun.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

NetBase

JANUARY 28, 2019

Whether you’ve got the perfect campaign idea ready to go, or need ideas for putting your brand out there, social analytics can help. First, Some General Guidelines Whatever specific tack you take, social listening and sentiment analysis have to be part of your process. Here are five ways to use social insights to get campaigns in gear.

Analytics 56

Analytics Analysis Guidelines Video 56

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. You also hope to keep agents engaged so they’ll want to stay put. During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62