datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond.

Trends 105

Trends Data Management Government 105

CloudCherry

FEBRUARY 26, 2019

It can also help organizations take a more informed stand on how they would like to approach analytics, based on current trends and guide them towards framing a more data-driven analytics framework for 2019. In this blog, we will discuss the key highlights of this report. Data Challenges that persist.

Analytics 256

Analytics Report Analysis Study 256

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. What’s Next For Customer Success? Customer Success Compensation Catches Up to Sales. Nick Mehta CEO, Gainsight. . . .

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

Oracle

DECEMBER 17, 2020

These five cities were at the top of their respective population groups, and they all use technology to enhance citizen interactions with government. The survey also found that the top three initiatives for city officials in 2021 will be: Cybersecurity (which has been #1 on the list for six years). Open data interfaces.

Government 52

Government Banking e-support Technology 52