Bill Quiseng
DECEMBER 13, 2021
What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.
Lumoa
NOVEMBER 30, 2022
So, to sum it up, conversational AI seeks to deliver a more pleasant shopping experience by providing customers with relevant information at the most crucial sales cycle stages. How to amplify customer experience in retail with conversational AI. Set up chatbots for a 24/7 contact center. E.g. “Ask me for help with…”.
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ShepHyken
NOVEMBER 24, 2017
The first step to being a great social listener is to figure out which social networks your customers and ideal audience use most, and tailor your approach to fit that. If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses.
ShepHyken
OCTOBER 28, 2019
How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Super-charge the Journey to Customer-Centric Culture. by Wayne Simmons.
Vonage
OCTOBER 12, 2015
It is more about the way you engage your customers and how you make them feel comfortable about doing business with you now and in the future. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. Be engaging – First impressions are always important.
Comm100
SEPTEMBER 28, 2021
Through digital transformation in customer service, companies are improving efficiency, reducing workload on customer service agents, reducing costs, improving CSAT scores, and much more. That included tips on how to engage with leadership, collect feedback from your organization, and communicate change.
ShepHyken
AUGUST 13, 2018
My Comment: This excellent article on customer loyalty departs from the typical article focused on B2C businesses and has a big emphasis on the B2B customer. Plenty of good info and ideas to get you thinking about how to drive loyalty with buying committees, executives, end users and more. Want better customer service?
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