Gainsight

FEBRUARY 22, 2024

With B2B communities maturing, there’s a growing emphasis on measuring the ROI of community programs and expanding their scope to address broader business objectives. From generating content to providing personalized responses, AI tools can streamline community management tasks and elevate user experiences.

Management 52

Management Gamification ROI Trends 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

BirdEye

NOVEMBER 20, 2023

When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. It provides templates and A/B testing options to enhance the user experience. Influitive Influitive is designed to build advocate communities, incorporating fun game-like features to engage users.

Software 62

Software Marketing Multi-Channel e-support 62

SurveySensum

OCTOBER 12, 2023

This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Think Customers

FEBRUARY 11, 2020

How does this insight translate to creating a good online user experience? Do you find it easier to make changes on the B2B side of the business versus B2C? Our typical training on either B2B or B2C right now is mostly modules and the old-fashioned stand up with a presenter in front of the room.

Customer Care 52

Customer Care Self Service Contact Center B2C 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare.

Feedback 52

Feedback Tools Management Knowledge Base 52