BirdEye

NOVEMBER 20, 2023

When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. User-friendly: The software should be intuitive and straightforward for both your team and customers to use. Valuable analytics: The software should provide data on how your referral program is performing.

Software 62

Software Marketing Multi-Channel e-support 62

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySparrow

JULY 5, 2022

Things to remember when starting an experience design project. A product’s usability helps us understand if the users can do the tasks efficiently. Without a good user experience, there won’t be good usability. Imagine visiting a meditation app, only to be peeved with its user experience- that’s ironic.

Gamification 52

Gamification User Experience Travel Apparel 52

SurveySensum

OCTOBER 17, 2023

Choose a tool that is user-friendly for both your team and your customers. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. Users must feel compelled to access your application over time. The answers are normally quite homogenous in B2C (e.g.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75