Remove Average Handle Time Remove Brands Remove Consumers Remove First Call Resolution
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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. The same is true for first call resolution and average handle times.

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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. That’s a serious improvement. Want to learn more?

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A First-Time Outsourcing Decision Pays Long-Term Dividends?

GlowTouch

First, the obvious: an online interaction is not the same as a face-to-face transaction. But when your value proposition is built on being a lifestyle brand rather than an eCommerce company, this distinction can get blurred. That’s where we came in as the first-ever outsourced customer support provider in the brand’s history.

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Bilingual Answering Services: Meeting The Needs Of Diverse Customers

Magellan Solutions

Are you ready to make your brand more appealing to diverse customers ? Outsourcing bilingual answering services can also help save you money, effort, and time. Think about the time consumed from hiring and training in-house employees to managing customer service inquiries in multiple languages.

Meeting 98
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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Top 4 Customer Service Trends for 2022 (New Data)

Stella Connect

Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to learn more about what customers expect from customer service teams and how brands can improve the customer service experience in the new year. . 53% of consumers say they have switched brands due to a poor customer experience.

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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. Are their values still clearly aligned with your brand? How do they compare to industry averages and the averages of other potential vendors?