Retently

JULY 28, 2023

However, making sure customer experience is handled the right way throughout your entire organization can be tricky – especially if you have a large company with multiple departments and branches. Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Provide Support

APRIL 3, 2018

No matter how good your product may be, or how competent your customer service team is, the only thing that matters is how your customers feel about your company. And the key to providing an exceptional customer service lies directly in the ability of your team to deliver a positive experience.

Customer Service 51

Customer Service Management Exceptional Customer Service Employee Engagement 51

Bill Quiseng

JANUARY 10, 2016

I have been an avid reader of his blog where he writes about “the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.” ” So I’m honored that he has offered to share his customer service insight here.

Guidelines 60

Guidelines Exceptional Customer Service Policies Leadership 60

Customer Enthusiast

FEBRUARY 9, 2015

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 40

Exceptional Customer Service Leadership Employee Engagement Poor Customer Service 40

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Check our guide on what KPIs to follow if you want to have excellent customer service. Read more about ACDs in this article: What Is ACD – Automatic Call Distribution System?

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySparrow

SEPTEMBER 8, 2021

But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? This article would help with the latter question. Exceptional customer service at every step of the process. .

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Smith+co CX

JUNE 20, 2022

Earlier this month in his regular Sunday Times article , Julian Richer, founder of Richer Sounds (UK’s biggest hi-fi and home cinema equipment retailer) explained his award winning style of brand leadership. What we have observed across retail is that providing remarkable customer and employee experiences is uncommon.

Brands 36

Brands Retail Culture Leadership 36

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever.

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62

Customer Enthusiast

SEPTEMBER 30, 2015

One of our objectives was to identify ways to incorporate exceptional customer service into the day-to-day processes at the libraries. Doing so increases library staff visibility while enabling them to more easily spot service opportunities that might otherwise be hidden behind a 23” computer monitor. (In

Customer Service 40

Customer Service Exceptional Customer Service Customers Retail 40

SurveySparrow

OCTOBER 5, 2020

Hearing your customer’s opinion and being able to analyze the responses in a jiffy was a luxury for businesses earlier, and cumbersome too. So, in this article, we’ll do a Typeform vs SurveyMonkey comparison to let you choose what’s best for you. . Integrate with other applications seamlessly. Add chatbots for websites.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

Customer Enthusiast

JANUARY 8, 2017

In one related article , Mark Cohen, a professor at Columbia Business School, said that Macy’s – and its competitors in the bricks-and-mortar retail industry – have been “unwilling to fully acknowledge the reality of their business performance.” Macy’s is in the news – and it’s not good news. and Macy’s: $0. I really do.

Competitive Advantage 40

Competitive Advantage Retail Exceptional Customer Service Sales 40

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. We will delve deeper into both of these points later in this article. This fosters a sense of teamwork and camaraderie among agents.

Contact Center 84

Contact Center Gamification Training Chatbots 84

SurveySparrow

JUNE 20, 2023

In this article, we have compiled 100 compelling statistics and metrics that demonstrate the crucial role customer satisfaction, retention, and loyalty play in the success of a business. The article is divided into three sections, each focusing on one of the critical factors – customer satisfaction, retention, and loyalty.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

SurveySparrow

JUNE 16, 2022

The powerful features of this survey software can form an entire article. Here we go, then: Conversational Interface: SurveySparrow’s conversational interface keeps the survey respondents engaged while boosting results. We liked its single-minded approach to empowering employees by helping companies deliver outstanding experiences.

Survey 52

Survey Multi-Channel Analytics Software 52

Michel Falcon Experience

MARCH 12, 2019

It was in year one that I read a Harvard Business Review article, and they were talking about a term that I’d never heard of before; I wasn’t even taught it in business school when I was there for three semesters. And it was ‘Customer experience management’ And it made sense to me. .” Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12