ShepHyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When CEOs Engage Directly with Customers by G. There are plenty of reasons customers respond to some and not others.

Customer Service 12

Customer Service Contact Center Case Study Tips 12

ShepHyken

JANUARY 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Leveraging Trends to Drive Business Success through Customer Experience by Joseph Michelli.

Customer Service 26

Customer Service Customer Retention Trends Airlines 26

ShepHyken

JULY 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Lessons from the Best Uber Driver Ever by Neil Pasricha. The message is clear.

Customer Service 16

Customer Service Travel Customer Experience Management Retail 16

ShepHyken

MAY 2, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The True Costs of Bad Customer Experience Management by Brittany Hodak. It rates past performance.

Customer Service 69

Customer Service Social Media NPS Customer Experience Management 69

SmartKarrot

FEBRUARY 15, 2022

Considering this scenario, it would be essential for companies to follow some of the leading customer service experts and learn from their experiences. This will help you stay up to date with the trends and best practices of customer service. Bob is the author of the best-selling book Hooked On Customers.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Hilary George-Parkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Hilary George-Parkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn.

Customer Service 112

Customer Service Infographics Customer Centricity Social Media 112

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Perhaps your customer experience management is on a misguided trajectory. Follow on Twitter: @Hyken

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Perhaps your customer experience management is on a misguided trajectory. Follow on Twitter: @Hyken

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64