SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

CX Accelerator

JANUARY 7, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Imagine you’re on a company’s website and are searching through their knowledge base for an answer to a question before contacting customer service.

Net Promoter Score 275

Net Promoter Score Contact Center Chatbots Knowledge Base 275

Lithium

JUNE 27, 2022

Give customers the private support they need in the channels they love. A key factor in driving positive “voice of customer” brand loyalty and increasing the levels of customer satisfaction is having a plan and process in place to help customers from the get go. Hilary Lin, Sephora. Source: developers.facebook.com.

Self Service 52

Self Service Social Media Customers Brands 52

SmartKarrot

JANUARY 6, 2023

Optimize and communicate sample preparation guide to the customer base while working with the internal applications team to expand the set of available protocols and use cases on the platform. Ensure customer-facing materials are up-to-date and being utilized.

Customer Success 19

Customer Success Case Study Knowledge Base Training 19

Thematic

MARCH 13, 2023

Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. Based on my experience, the event delivered on these promises. Qualtrics, like Thematic, make Voice of Customer software.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Thematic

SEPTEMBER 22, 2021

Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment. This data is typically stored in documents, CRMs, databases and knowledge bases. Will you analyze your qualitative data manually or automatically?

Analysis 111

Analysis Data Feedback Analytics 111

SurveySparrow

FEBRUARY 22, 2023

This tool supports the entire user feedback loop in one system, giving companies a single platform to gather and analyze all customer data. Parlor syncs well with all your business tools, including live chat, ticketing systems, CRM, and existing analytics suite, allowing teams to measure results across different channels.

ROI 52

ROI Analysis Feedback Study 52