SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

CX Accelerator

JANUARY 7, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Imagine you’re on a company’s website and are searching through their knowledge base for an answer to a question before contacting customer service.

Net Promoter Score 275

Net Promoter Score Contact Center Chatbots Knowledge Base 275

Thematic

SEPTEMBER 22, 2021

Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment. This data is typically stored in documents, CRMs, databases and knowledge bases. Will you analyze your qualitative data manually or automatically?

Analysis 111

Analysis Data Feedback Analytics 111