CX Accelerator

JANUARY 7, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Imagine you’re on a company’s website and are searching through their knowledge base for an answer to a question before contacting customer service.

Net Promoter Score 275

Net Promoter Score Contact Center Chatbots Knowledge Base 275

SmartKarrot

JANUARY 6, 2023

Optimize and communicate sample preparation guide to the customer base while working with the internal applications team to expand the set of available protocols and use cases on the platform. Ensure customer-facing materials are up-to-date and being utilized. Apply here: [link].

Customer Success 19

Customer Success Case Study Knowledge Base Training 19

Thematic

MARCH 13, 2023

Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. Based on my experience, the event delivered on these promises. Qualtrics, like Thematic, make Voice of Customer software.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Thematic

SEPTEMBER 22, 2021

When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment.

Analysis 111

Analysis Data Feedback Analytics 111

SurveySparrow

FEBRUARY 22, 2023

This tool supports the entire user feedback loop in one system, giving companies a single platform to gather and analyze all customer data. Parlor syncs well with all your business tools, including live chat, ticketing systems, CRM, and existing analytics suite, allowing teams to measure results across different channels.

ROI 52

ROI Analysis Feedback Study 52

Beyond Philosophy

DECEMBER 23, 2015

Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60