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Reinventing airline loyalty with LoyaltyPlus FrequentFlyer

LoyaltyPlus

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The past two years have been challenging for the aviation industry.

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2022 Energy & Utilities Outlook

West Monroe

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

Managing a call center goes beyond delivering exceptional customer service. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. The agents, supervisors, managers, and other support staff form the heart of the call center.

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What is CRM integration and why is it useful?

ViiBE Blog

Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Natalia Barszcz. August 2, 2021. Share this article. Share on email.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. The platform is simple to manage, and use indications may be tracked using a tracking interface. This facilitates the use of analytical tools to make more informed judgments.

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. The platform is simple to manage, and use indications may be tracked using a tracking interface. This facilitates the use of analytical tools to make more informed judgments.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.