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20 Tips for Trucking Companies to Deliver the Best Customer Service

CSM Magazine

Provide safe and secure transportation. Customers want to feel confident that their shipments are being transported safely and securely. Make sure your drivers take safety and security into account when transporting goods. Your drivers should be well-groomed and dressed professionally when interacting with customers.

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AinsCo Fire and Security Drives Business Growth with BigChange Tech

CSM Magazine

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. ” About BigChange.

CRM 52
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Reinventing airline loyalty with LoyaltyPlus FrequentFlyer

LoyaltyPlus

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The past two years have been challenging for the aviation industry.

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Cargo loyalty emerges to help aviation attract business

LoyaltyPlus

Leading independent customer relationship management company, LoyaltyPlus, says aviation has taken a serious hammering from the global COVID-19 pandemic and is looking at various ways to encourage business. Aviation-focused online media confirms how loyalty programmes are now intrinsically part of cargo transport.

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Budding Business: 5 Tips to Help Your Small Business Get Out of the Red

Win the Customer

But keeping customers is even more important. You should provide great customer service to give purchasers a good experience. You may want to invest in CRM (customer relationship management) software. Analysis of your market segment and what kind of marketing appeals to them is critical.

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2022 Energy & Utilities Outlook

West Monroe

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

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Will the current crisis ground aviation?

LoyaltyPlus

Customer experience and loyalty continue to dominate business considerations across most industries today. For some markets, though, COVID-19 and lockdown has caused massive operational problems. In an article published by Calcalisttech.com, Wizz Air Holdings CEO József Váradi said one-third of all airlines will not survive the pandemic.